Frequently Asked Questions
Everything you need to know about your GIVA experience
What materials are used in GIVA jewelry?
We specialize in high-quality 925 Sterling Silver, 14K and 18K Gold, and authentic laboratory-grown diamonds. Each piece comes with a certificate of authenticity to ensure premium quality.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For personalized or engraved items, please allow an additional 2-3 days for craftsmanship before dispatch.
What is your return and exchange policy?
We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Does GIVA jewelry come with a warranty?
Yes, we provide a 6-month warranty on all our jewelry covering manufacturing defects and plating issues to ensure your pieces stay beautiful.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided GIVA kit or a soft-lined box to prevent oxidation and scratches.
Can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. you can also track your status directly through the 'My Orders' section on our website.